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Group Info

Private-Label Help Desk & NOC

Private-Label Help Desk & NOC

Outfit your administered IT customers with our U.S. based, live answer, private imprint, channel simply Service Desk and NOC. 

White Label Help Desk

We created a gathering structure and ticket increasing speed process that grants us to turn out to be progressively familiar with your customers and give a dynamically modified comprehension. Our specific assist engineers with having been decided for their ability to tune in, get issues, and appear at IT game plans that put customers on track quickly. 

One of the various differentiators our end customer customers acknowledge is a live voice Help Desk arranged to react to their calls and questions; no hold line or automated escort! As an extension of your gathering, we can adjust a private imprint program that joins noticing your customer calls as your association. 

We are U.S. so to speak. This consolidates Service Providers we work with, End-User Subscribers we sponsorship, and advancement dealers we trade. 

Our Midwest based Service Desk and Network Operations Center (NOC), arranged in Cedar Rapids, Iowa, is set up with credentialed support engineers. Collabrance has committed Subject Matter Experts or SMEs for all parts of our standardized advancement stack. Broaden your Managed IT Services bunch with significantly qualified IT specialists on the Collabrance Service Desk who are centered around passing on organization enormity. 

Organization Desk Hours 

Collabrance has engineers who come in as exactly on schedule as 5:30am CST to work high alert issues so customer circumstances are good to go without experiencing any critical particular issues when they show up crushing endlessly. Our Service Desk is totally staffed during standard business hours to ensure there is consideration and experts are set up to answer customer calls. Collabrance offers 7:00am-7:00pm CST live response help work region, and accessible to come in to work bolster sunset assistance for an additional cost. 

Specific Expertise 

Specific accreditations are critical, anyway customer support is basic. We guarantee our associates have both to manage your customers. 

What particular data and personnel does your gathering need? 

Master centers working with Collabrance will require a creator who can help the SME with pre-bargains solutioning and complete the assignment business related with supervised organizations. This requires incredible working data on PCs, servers, and framework structure (for instance switches, switches, firewalls). Their dynamic occupation in the arrangements and reinforce technique will require the ability to fabricate liking with customers and their gathering. This individual should have 6+ years' experience executing and managing servers and frameworks. 

Pro associations will in like manner require a specialist who can help with mechanical assembly utilization, onboarding, and play out the feet out and about help related with administered organizations. This requires 2 years' understanding and working data on PCs, servers, and framework establishment (for instance switches, switches, firewalls). Their dynamic employment in the arrangements and support method will require the ability to fabricate liking with customers and their gathering. CompTIA A+ and Network+ affirmations are proposed. 

Collabrance has resources for help Service Providers who need help enrolling and utilizing work power required for their supervised organizations gathering. 

Satisfaction and Reviews 

If you choose to redistribute your NOC and Help Desk, select a Master MSP who can outfit your customers with the best understanding and treat them as you would.


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